Updated: 12/26/2023

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Participants ("Members") in the Qudriver Rewards Program (“Program”) are subject to these Terms and Conditions (“Terms and Conditions”). By accessing and participating in the Program, Members accept and agree to be bound by the Terms and Conditions, which are a contract and are subject to change from time to time without notice to Members, as well as Qudriver's Privacy Policy. Members should read these Terms and Conditions carefully. This contract requires Members to release all claims against Qudriver. By participating in the Program, Members are agreeing to mandatory, binding arbitration with no class relief, and to a limitation of their rights and remedies, including any damages that may be recovered. 

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​Program membership (“Membership”) is open to all U.S., Puerto Rico and U.S. Virgin Islands residents (excluding all U.S. territories other than Puerto Rico and the U.S. Virgin Islands) who are at least 18 years old or, if older, the age of majority in the Member's jurisdiction of residence. A copy of these Terms and Conditions is available at each participating store or from the Program website (https://www.qudriver.com/loyalty).

1. Membership:

a. Customers of Qudriver may only enroll in the Program by signing up online at the Program website (www.qudriver.com/Rewards). Once enrolled, eligible customers will receive a membership ID (“Qudriver Rewards ID”) to be used when booking all rides. Once registered, the Qudriver Rewards ID can be found on the registration receipt, Member's weekly emails, the Qudriver mobile app, or by logging into the Program online.

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b. Members must provide the required information to be enrolled and to be eligible for Rewards (defined below).

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c. Qudriver reserves the right to limit the number of Members in the Program.

d. Qudriver reserves the right, in its sole discretion and without notice, to expire a Member's enrollment in the Program after twelve (12) months of Program account inactivity. All accrued credits and Rewards will be lost if the Membership expires or is cancelled.

2. Transaction-Based Program:

a. The Qudriver Rewards ID, or phone number must be provided by the Member at the time of booking a ride, after member completes a Boked Ride in advance a Member will receive one (1) credit (a "credit"). Qudriver may also, without prior notice and at its sole discretion, provide additional bonus credits from time to time in connection with certain transactions and/or promotions.

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b. When a Member has earned 6 credits, the Member will automatically receive a Reward of one (1) $30 Ride credit ("30 Reward Dollars") to be used on the next booked Ride in Advance in the Mobil App and online. Qudriver may also, from time to time, at its sole discretion, provide additional Bonus Rewards in connection with certain transactions and/or promotions ("Bonus Rewards"). Bonus Rewards and 30 Reward Dollars are referred to collectively as "Rewards". Rewards and credits will be assigned to the Participant's Qudriver Rewards ID and may be accessed through the Member's Program Account. Credits will expire three hundred and sixty-five (365) days after issuance, and Rewards will expire ninety (90) days after issuance; provided, that the foregoing expiration rules do not apply to Members who enrolled in the Program in the state of Maine. Rewards and credits may not be immediately available for use. Qudriver reserves the right to terminate or modify the Program, in full or in part, at any time, in its sole discretion without prior notice to Member.

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c. The appropriate number of credits will be automatically deducted from the Member's account balance for every Reward that is automatically redeemed by Qudriver on the Member's behalf in accordance with the terms of the Program.

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d. Credits from multiple accounts may not be aggregated unless authorized by Qudriver in its sole discretion.

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e. Unredeemed credits and Rewards remaining in a Member's account will expire at the termination of the Program or at the sole discretion of Qudriver, whichever occurs first.

 

f.  The appropriate credit(s) and/or Reward(s) will be automatically deducted from the Member's account balance if items returned or refunded from a qualifying purchase cause the qualifying purchase to fall below the qualifying threshold to earn a credit, as determined under these Terms and Conditions.

QUDRIVER collects different types of information about you from a number of sources and in a variety of ways, including information you provide to us, information we automatically collect, information we obtain from other sources, including third parties (specified below), and information we derive or infer about you.

Information You Provide To Us. You may choose to give us information about you when you interact with us, in our stores or online. Examples include:

You may provide your contact information when you purchase or return a product, or use a coupon or a Reward

You may give us information about you by filling in forms on our Websites or by corresponding with us by phone, email, through our interactive chat functions, such as the “Chat Now!” function, surveys, or otherwise. This includes information you provide when you create an account; register for or subscribe to a Service; fill in forms on our Website; engage with us via text messaging, place an order, search for a service; or request further services. This also includes details of transactions you carry out through our Websites or in stores, and the fulfillment of your orders

You may be required to provide financial information before placing an order through our Websites. We may also ask you for information when you report a problem with our Websites

For certain services we may require you to provide your name, email address or other contact information when you contact us with a question or comment

If you establish an “Qudriver Rewards” account with us, we may require you to provide your name, an email address and telephone number, and create a password to create your account. For more information on Qudriver Rewards, please click here.

Upload or share a photo, submit a request, submit information, or post other digital content through one of our websites, applications or via social media interactions on third-party websites including Facebook, Instagram, Snapchat, Twitter, YouTube, TikTok and Pinterest

QUDRIVER collects different types of information about you from a number of sources and in a variety of ways, including information you provide to us, information we automatically collect, information we obtain from other sources, including third parties (specified below), and information we derive or infer about you.

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Information You Provide To Us

You may choose to give us information about you when you interact with us, in our stores or online. Examples include:

You may provide your contact information when you purchase or return a product, or use a coupon or a Reward

You may give us information about you by filling in forms on our Websites or by corresponding with us by phone, email, through our interactive chat functions, such as the “Chat Now!” function, surveys, or otherwise. This includes information you provide when you create an account; register for or subscribe to a Service; fill in forms on our Website; engage with us via text messaging, place an order, search for a service; or request further services. This also includes details of transactions you carry out through our Websites or in stores, and the fulfillment of your orders

You may be required to provide financial information before placing an order through our Websites. We may also ask you for information when you report a problem with our Websites

For certain services we may require you to provide your name, email address or other contact information when you contact us with a question or comment

If you establish an “Qudriver Rewards” account with us, we may require you to provide your name, an email address and telephone number, and create a password to create your account. For more information on Qudriver Rewards, please click here.

Upload or share a photo, submit a request, submit information, or post other digital content through one of our websites, applications or via social media interactions on third-party websites including Facebook, Instagram, Snapchat, Twitter, YouTube, TikTok and Pinterest

 

Information We Obtain When You Use Our Services:

We collect certain information from you through your use of our Services, such as App and Website usage data and other Device and Website Interaction Information. For example:

in using our Websites and Apps, we may collect information about the device you use to log into, access, and use the Websites and Apps

we may collect other information in relation to how you use our Websites, Apps, or other Services (for example, aggregate metrics on how often certain pages on our Websites or Apps are accessed and viewed)

we may ask you to provide your location information when you use our Apps or Websites, to provide store locations in proximity as well as certain App features and Services. You may choose to disable location tracking; however, certain functions of the Websites and Apps not work properly if you do not share your location

we may use other Device and Website Interaction Information such as aggregate data in relation to how you use our Websites, Apps, or other Services

We may collect generic network information to assure the proper optimization for Website and App functionality.

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Information We Obtain from Third Party Sources:

 We may also obtain information about you from third parties who help us provide our Services to you.

we may also obtain some information from our Marketing Partners in order to inform you about products that we think you might be interested in

we may obtain information that does not identify you directly, but which is used in a way that may transform the information into Personal Information. For instance, Qudriver may receive warranty or product recall information from a part manufacturer or distributor related to a product that you purchased from us. We may combine that information with your information in our national warranty database or other systems to provide related services to you

we may receive information about you if you visit other websites employing our cookies or from third parties including, for example, business partners, subcontractors in technical, payment, and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies, or aggregators

We may receive or obtain information about you or your use of the Services from third party sources, such as web hosting providers, analytics services, or advertising services. You may give us permission to access your information from services that third parties offer, such as social media networks. The information we receive or obtain from the third parties generally depends on your account or privacy settings with those third parties and the third parties' privacy policies, and may include social sentiments, opinions feedback and interests. We do not control these third-party websites, and we encourage you to read the privacy policy of every website you visit

The Websites and Apps may use third party products and services to gather anonymous traffic statistics using cookies and web beacons. A cookie is a small piece of information stored on your device that helps the Websites, Apps and multiple servers recognize you. Qudriver and its third-party business partners may also use other tracking technologies such as pixels, or transparent GIF files, for app and web site management and user tracking.

Some of the cookies we use are “strictly necessary” for the functionality of our Websites and Apps. Others improve the functionality of our Websites and Apps but are not strictly necessary. Some cookies help improve the performance of our Websites and Apps (such as by gathering analytic data), while others help provide targeted services to you (like ads that you may be interested in). Examples of cookies we use include:

 

 

Session Cookies

We use Session Cookies to operate our Services. Session cookies are temporary and are automatically deleted once you close your Internet browser

 

Preference Cookies

We use Preference Cookies to remember your preferences and various settings. Preference cookies are first party cookies that remain on your computer or device until you delete them, or they are otherwise removed upon expiration

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Third Party Cookies

QUDRIVER permits third-party business partners, advertisers and other companies to use cookies or other similar technologies on our Website. These companies may collect your information, track your behavior on our Website or Apps, and gather information about your use of our Apps, Websites, and other online services over time and across different services. Additionally, some companies may use information collected to deliver targeted ads on behalf of us or other companies, including on other apps, websites, or online services. We are not responsible for the functioning of cookies and other technologies used and placed by third parties on your device. 

Pixel Tags, Web Beacons, and Transparent GIFs. Pixel tags and web beacons are tiny graphic images placed on Apps or Website pages or in our emails that allow us to determine whether you have performed a specific action. When you access these pages or open or click an email, the pixel tags and web beacons generate a notice of that action. These tools allow us to measure response to our communications and improve our web pages.

We collect many different types of information from other technologies to improve the quality of our Website and the Services we provide. For example, we may collect usage data and other information about the device you use to access our Apps and Websites, your operating system and/or mobile device type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone where your device is located. We may record the IP address of the device you use to connect to the Internet

 

Your Cookies and Tracking Data Choices

When it comes to how you want to use or allow cookies to be used on your devices, you are in the driver's seat. You may set your browser or modify your device settings to block or refuse all cookies, to indicate when a cookie is being sent, or otherwise control what cookies your browser or mobile device accepts via your browser or mobile device settings. Additionally, you can choose to modify your settings and delete those cookies that are otherwise stored on your device. Please consult the instructions provided by your browser or mobile device manufacturer to find out how you can control the placement of and/or remove cookies or other technologies. Please note, however, that limiting or disabling the use of cookies and other technologies may impact or adversely affect your ability to perform certain transactions on, use certain functions of, and access certain content on our Website.

Qudriver transmits non-personally identifiable certain Device and Website Interaction Information about App and Website users to third parties for the purpose of analyzing cross-device engagement and targeted advertisements, including on other sites. To do this, Qudriver uses web beacons in conjunction with cookie data. Qudriver may also use third party companies to provide advertising services and/or to collect certain information when you visit and interact with the Websites and Apps. These third-party companies may collect and use Device and Website Interaction Information during your visit to the Apps and Websites and/or other websites in order to provide advertisements about goods and services likely to be of greater interest to you. These third-party companies may use cookies and other technologies to recognize your browser to collect and record information about your web surfing activity including your activities on the Websites and Apps. In addition to adjusting your browser or device's cookie settings, you can also opt-out of having non-Personal Information or cookies or tracking technologies used to target ads to you by third parties. To opt out please: click here.

 

 

If you are a California, Colorado, Connecticut or Virginia resident, you may opt-out of the use of third-party cookies and tracking technologies used for targeted advertising by clicking here: Do Not Sell or Share My Personal Information.

Mobile Application Information Collection. Certain information is collected when you use our Apps, in addition to what may be collected when you use our Websites. For instance:

 

 

Device Information and Settings:

We may collect your device ID and may ask you to provide your precise location information when you use our Apps or Websites, to provide store locations in proximity as well as certain App features and Services. You may choose to disable location tracking; however, certain functions of the Websites and Apps not work properly if you do not share your location

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Camera, Photos, and Media Files:

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As part of your experience, you can upload photos and images from your device to the Apps. In order to do so, the Apps may need to access or modify your camera, your photo gallery, or other parts of your device containing media files

Qudriver collects, processes, and uses your information to provide the Services that Qudriver makes available to you. We therefore collect your information for a variety of business reasons, including:

To respond to you and provide you with goods and services you request

Administering your participation in a contest, sweepstakes, or other promotion or sending you prizes you might have won

Registering you for a particular website, loyalty program, or extended warranty service, or providing you with information regarding such programs or services

 

Responding to a product or service review

To perform a contract with you – including booking and processing your qudriver rides at our Website and App.

Undertaking tasks related to the operations of our Services including our Websites and Apps, including the placement of ads and/or providing customized content to our users

Maintenance and improvement of our Services, including the Websites and Apps

Detecting security incidents

Debugging and repairing errors that impair the functionality of our Websites, Apps, or other Services

 

To allow you to participate in interactive features of our Services, like our online “Chat Now!” function

To provide customer support to you and our other members, customers, and visitors

To gather analysis or valuable information so that we can improve our Services

To monitor the usage of our Services

To detect, prevent and address technical issues

 

For our marketing

To provide you with news (for instance, via a newsletter), special offers, marketing or promotional materials, and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired, or which we believe may be of interest to you, unless you have opted not to receive such information. You may opt out of receiving any, or all, of these communications from us by contacting us at the contact information listed below, or by following the “unsubscribe” links in such email messages.

To provide customized content to you on the Websites and Apps, and email messages we send you in connection with your use of the Websites and Apps, such as advertisements that may be selected for you based on your geographic location, interests, preferences, and purchase history

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We may also use Cookies and Tracking Data to:

personalize our services, such as remembering your information so that you will not have to re-enter it during your visit or the next time you visit the Websites or Apps;

provide customized third-party advertisements, content, and information;

monitor and analyze our effectiveness and third-party marketing activities;

monitor aggregate usage metrics such as total number of visitors, pages viewed, etc.; and

track your entries, submissions, and status in any promotions or other activities.

 

For other uses we may disclose to you

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We may also use information for purposes disclosed to you at the point of collection, as authorized by you, or as otherwise permitted or required by law

Disclosing Your Information

Why we disclose your information: We may share your Personal Information for our business purposes and as legally required or permitted by law. Examples include:

With Service Providers who provide services on our behalf

With Marketing Partners

To manage and deliver advertising, including by placing ads on the Websites and Apps

To measure the effectiveness of our advertising campaigns

To identify the ads you have already seen, so that you don't have to see the same ads too many times

To better understand your preferences and interests.

For Security and fraud prevention

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To investigate, protect against and help prosecute individuals responsible for malicious, deceptive, fraudulent, or illegal activity involving or affecting Qudriver, our Services, and/or our customers

Disclosures to law enforcement, prosecutors, and other entities to investigate potential criminal activity and other civil violations

If we think we are legally required To comply with applicable laws, in response to a lawful and enforceable request by a law enforcement, judicial, or other public authority, or in connection with an applicable legal obligation

 

Qudriver also collects, stores, and uses aggregate data that does not contain Personal Information, such as demographics or statistical information. This aggregate data may be shared with and used by third parties to help qudriver and its suppliers better understand and serve our customers.

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Categories of Personal Information Recipients

We share or otherwise disclose Personal Information with the following categories of recipients, which are granted access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Marketing Partners: We may also from time to time provide your information to our Marketing Partners to help us provide information about our Services to you, including promotions or coupons we think you may be interested in. Often this information is masked in such a way that it does not directly identify you; however, we may share your Personal Information with such Marketing Partners on occasion.

 

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Categories of Personal Information Disclosed for Qudriver Business Purposes

 

Qudriver is a business-to-business service for our commercial customers, and not for individual customers. Therefore, the majority of information shared is your Business Information or Device and Website Interaction Information as it relates to your role within your company. Additionally, we may share your Personal Information related to our business purposes outlined above. Most importantly, we need to share your name, your address, your payment information, the items you have requested to purchase, and any other information related your product order with those Fulfillment Providers necessary to complete your order (such as our payment card processor, and transportation, and/or delivery providers). We may at times need to share certain Device and Website Interaction Information, such as your IP address and/or browser information, in relation to maintaining our Website, providing you with advertisement or other marketing or providing other Services. At times such Business Information or Device and Website Interaction Information may be used in a manner that may reasonably identify or be linked to you and qualify as Personal Information.

 

 

Categories of Personal Information Sold

Qudriver is not in the business of selling its customers' Personal Information to others. Qudriver does not sell, rent or lease its customers' Business Information or Personal Information to third parties for monetary consideration. As described in the Cookies & Tracking Data section above, third party cookies and other tracking technologies may be deployed on our Website to collect Device and Website Interaction Information. You may opt-out of the use of third-party cookies and tracking technologies for the purposes of targeted advertising using the methods provided in the Your Cookies and Tracking Data Choices section. Qudriver does not sell the Personal information of minors under 16 years of age.

 

Please note that a “sale” of Personal Information does not include those instances when such information is part of a merger, acquisition, or other transaction involving all or part of our business. If we sell all or part of our business or make a sale or transfer of assets or are otherwise involved in a merger or other business transaction, we may transfer your Personal Information to a third party as part of that transaction. If such transaction materially affects the manner in which your Personal Information is processed, we will notify you of such change prior to its implementation.

 

Data Retention

In accordance with our document retention policy, Qudriver will retain your information only for so long as is necessary for the purposes set out in this policy, for as long as your account is active or as needed to provide certain Services to you. If you no longer want Qudriver to use your information to provide Services to you, you may close your account. Qudriver will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and as otherwise described in this policy. We also may retain log files for internal analysis purposes. These log files are generally retained for a brief period of time, except in cases where they are used for Website safety and security, to improve Website functionality, or we are legally obligated to retain them for longer time periods.

 

Transfer of Data

Qudriver's Services are offered and available to individuals in the United States of America. While our Websites and Apps are available for anyone who is interested in Qudriver services,  If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Information, to United States and process it there. If you are located in the European Union, you should be aware that U.S. data protection laws are not deemed to be as adequate as those in the European Union. Your submission of such information represents your agreement to that transfer.

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information from loss, misuse, and unauthorized access, alteration, disclosure, and destruction, we cannot guarantee its absolute security. By using or Websites, Apps, and Services, you acknowledge that there are data security and privacy limitations inherent to the use of the Internet, and that the security, integrity, and privacy of any and all information exchanged between you and Qudriver, or between you and other related entities, cannot be guaranteed. We cannot ensure or warrant the security of any information you transmit to us or that we store, and you do so at your own risk.

 

 

We use third-party payment processors to process any transactions you make with Qudriver, including via our Websites and Apps. The processing of those transactions is governed by the payment processors' privacy statement and security practices. Qudriver is not responsible for the third-party payment processors' data security practices.

 

Our Policy on “Do Not Track” Signals under the California Online Protection Act (“CalOPPA”)

We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser. We may track consumers' online activities over time and across third-party Web sites or online services. As we mentioned above, you can modify your browser's settings to change its acceptance of tracking technologies.

 

 

Third parties may collect data that relates to you. We cannot control third parties' responses to do-not-track signals or other such mechanisms. Third parties' use of data relating to you and responsiveness to do-not-track signals is governed by their respective privacy policies.